Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To start a return, please contact us at info@shibaorganics.com with your order number.

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or an incorrect item was received.

Items must be returned in their original packaging whenever possible. Returns sent without first contacting us may not be accepted.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at info@shibaorganics.com. We'll evaluate the issue and make it right.

Exchanges

We do not offer direct exchanges. If you'd like a different product, please return the original item (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be returned in the same condition in which it was received, along with proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@shibaorganics.com.

Questions?

If you have any questions about your order or our return policy, we're happy to help.

Email: info@shibaorganics.com