Refund policy

At Shiba Organics, every formulation is crafted in small batches using carefully selected botanical ingredients. Due to the nature of our products, we maintain a thoughtful return policy to ensure quality and safety for all customers.

Returns

Due to hygiene and product integrity, we do not accept returns on opened or used products.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we will make it right.

To request a return or replacement, email us at:
info@shibaorganics.com

Please include:

• Your order number
• A description of the issue
• Photos of the product (if applicable)

Refunds

Once your request is reviewed and approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Exchanges

We do not offer exchanges at this time.

If there is an issue with your order, we will gladly replace the item or issue a refund where appropriate.

Final Sale Items

All promotional items, including complimentary gifts and limited-time offers, are considered final sale and are not eligible for return or refund.

Skin Sensitivity Disclaimer

We recommend performing a patch test prior to first use. As skin types vary, we are not responsible for individual reactions.

Contact

For any questions regarding your order, please contact us at:
info@shibaorganics.com